Privacy Policy

Shirley’s Angels Home Care Privacy Policy

Effective Date: 09/01/2025

Shirley’s Angels Home Care (“SAHC,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, or communicate with us by phone, email, text message, or other messaging platforms. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, address, phone number, email address, date of birth, insurance information, emergency contacts, and other details needed to provide care or manage employment.
Health Information: Medical history, care plans, assessments, and other sensitive health data necessary for caregiving.
Payment Information: Billing address, insurance reimbursement details, and payment method.
Digital Communications: Information you provide through email, text, or other messaging platforms including replies and opt-in/opt-out status.

2. How We Use Your Information

We use the information we collect to:

Provide and manage home care services
Coordinate with insurance providers and state agencies
Communicate with clients, caregivers, and employees (including scheduling, reminders, and urgent alerts)
Process billing and reimbursements
Improve our services, website, and internal operations
Comply with legal and regulatory obligations

3. Text Messaging and Electronic Communications

Consent to Texting: By providing your mobile phone number, you consent to receive text messages from SAHC related to your care, employment, scheduling, billing, or other business purposes.
Message Frequency: Message frequency will vary depending on your relationship with us (for example, appointment reminders, schedule updates, or urgent notices).
Opt-Out: You can opt out of text messaging at any time by replying “STOP.” We may still contact you by phone or email as necessary for essential services or legal reasons.
Help Requests: Reply “HELP” at any time to receive more information about our texting and messaging practices.
Data & Messaging Rates: Standard message and data rates may apply based on your mobile carrier.
Security of Messages: We take steps to protect your privacy; however, text and other messaging platforms may not be fully secure. We encourage you not to share highly sensitive information via text.

4. HIPAA and Protected Health Information (PHI)

HIPAA Compliance: SAHC complies with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable state privacy laws. We implement administrative, physical, and technical safeguards to protect the confidentiality, integrity, and security of your PHI.
Use and Disclosure of PHI: We may use and disclose PHI to provide treatment, process payment, and carry out healthcare operations. We may also share PHI when required by law or with your written authorization.
Your Rights Under HIPAA: You have the right to access, inspect, and request a copy of your PHI, request corrections, and receive an accounting of disclosures. You also have the right to request restrictions on certain uses or disclosures of your PHI and to receive confidential communications.
Minimum Necessary Rule: When using or disclosing PHI, SAHC limits information to the minimum necessary to accomplish the intended purpose.
Security of PHI in Messaging: Because standard text messaging may not be fully secure, SAHC will limit the use of PHI in text messages to essential details only. Sensitive PHI will be communicated through secure channels whenever possible.

5. Disclosure of Information

We do not sell your personal information. We may share information:

With caregivers, staff, and third-party service providers who assist in delivering services (under confidentiality agreements)
With insurance companies, state agencies, or other payers as required to process benefits or claims
When required by law, regulation, or court order
To protect the safety and security of our clients, employees, and systems

6. Data Security

We maintain physical, administrative, and technical safeguards to protect your information from unauthorized access, disclosure, or loss. Despite these measures, no method of electronic communication or storage is completely secure.

7. Your Rights

Depending on your location and applicable laws, you may have the right to:

Access and request a copy of your personal information
Request corrections to your information
Withdraw consent for non-essential communications
File a complaint with a regulatory authority

To exercise your rights, contact us at the details below.

8. Retention of Information

We retain your information only as long as necessary to provide services, meet regulatory requirements, or resolve disputes.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our practices, please contact us at:

Shirley’s Angels Home Care
3901 W. 86th Street

Suite 360-304
Indianapolis, IN 46268
317-644-2249
sahc@shirleysangelshc.com